We ensure your order is delivered to you promptly, safely and at low cost and as you’d expect, our customer service team is always on hand to answer any questions you may have.
And don’t forget our NO QUIBBLE RETURNS!
Dispatch times
• Standard delivery time is 3-5 business days.
• Orders placed after 3pm will be processed the following day. Orders placed at weekends will be processed on the next business day ie (Orders placed saturday will be processed monday)
UK and Northern Ireland delivery prices
• FREE delivery on all orders over £75.00 (ex VAT).
• £8.95 delivery charge if under £75.00 (ex VAT).
Any time or date stated for delivery is an estimate only. Aston Pharma makes every effort to dispatch goods on time but does not accept liability for failure to deliver within the stated time.
A standard packing and carriage charge will be added at the published rate for order values under £75.00 exc. VAT. (Excluding S.Ireland, Scottish Highlands and international orders, where carriage will be charged at cost.)
Aston Pharma does not accept liability for shortages or damage to deliveries unless the customer notifies us in writing within five working days of receipt.
The customer has to accept the goods when they are ready for delivery; delivery is deemed to take place when the goods are delivered to the customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the customer.
Title in the goods does not pass to the customer until payment is received in full by Aston Pharma.
A POD (Proof of Delivery) must be requested within two months from invoice date.
Upon taking delivery of the order please ensure that the order is checked for damages and shortages before signing for the consignment, all damages or shortages must be notified to the courier and noted on the delivery note before signing. With parcel deliveries please check that you sign for the number of parcels that have been delivered. Upon signing for the consignment the risk of damages and shortages passes to you the customer.
Couriers are contracted to deliver to your reception point.
If your order has not arrived within 3 to 5 working days of your expected delivery date it is recommended that you notify us so that we can investigate. Missing orders must be notified to Aston Pharma within 10 working days from the date of invoice, Aston Pharma do not accept liability for missing orders notified after this time.
