RETURNING AN ITEM IS EASY
We hope that you will be delighted with your purchase from Aston Pharma, but we understand that sometimes there may be a reason that you would like to return an item you have purchased to us. We aim to make this process as simple as possible.
28 DAYS RETURNS POLICY FOR PEACE OF MIND
The returns policy at Aston Pharma is valid for 28 days from the receipt of an item. You therefore have 28 days from the day you receive your item from Aston Pharma to inform our Customer Care Team that you wish to return the item if it is unsuitable.
Claims against equipment carrying a warranty can be made up until the warranty expires.
All returns must be arranged and authorized by Aston Pharma, goods returned without an Aston Pharma’s authorization number will not be processed.
You can contact our Customer Care Team in the following way:
Email our Aston Pharma Customer Care Team at info@aston-pharma.com
Write to us at Aston Pharma, 27 Old Gloucester Street, London WC1N 3AX
A HANDY RETURNS CHECKLIST
Here's a handy returns checklist to help make sure you have everything you need before returning your item:
1- Contact us to get your returns authorisation number and the address to return your item to
2-Include a brief note with your item with the following details
3-Returns authorisation number
4-Your Name
5-Contact details
6-Order number (e.g B12345)
7-The reason for returning the goods
8-Package your item securely to avoid damage
9-Send the package back with adequate insurance to the address provided by our Customer Care Team
10-Retain your proof of posting
11-Wait for your refund or exchange.
For returns of faulty, incorrect and unwanted goods the following conditions must be met:
Customers are required to return goods through their own courier at their own expense however Aston Pharma accepts no responsibility for damages or loss.
Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 14 working days to be applied from the date of the goods being received.
PLEASE NOTE:
Returns will be accepted but refunds will be minus any postage incurred
For returns of faulty goods the following terms apply:
On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier.
Goods found to be faulty will be refunded or credited.
For returns of incorrect goods the following terms apply:
Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.
For returns of unwanted goods the following terms apply:
We reserve the right to charge a reasonable restocking charge of 20%, minimum of £5.00 per item
Clearance lines, single use products, face masks (disposable, reusable) and pharma garments that have been personalised with embroidery or heat-seal are non-returnable.
Products bought in as specials upon request are non-returnable.
Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.
It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.
*Returns not accepted on medical items or face masks
