Terms and Conditions
Orders
All contracts of sale made by Aston Pharma whether made by post, telephone or via electronic order on our website shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms with any party ("the Customer") with whom Aston Pharma is dealing.
Prices
Goods and services, together with VAT, are invoiced in pounds sterling, at the price prevailing at time of order (unless a VAT exemption is applicable). Aston Pharma reserves the right to modify the prices from time to time without prior notice. Account facilities for Customers are available subject to conditions (see payment options).
Delivery
• Standard delivery time is 3-5 working days.
• Orders placed after 3pm will be processed the following day.
• A standard delivery charge of £8.95 is applicable to all orders under £75.00 (ex VAT).
• Free delivery for all orders over £75.00 (ex VAT) to UK and Northern Ireland.
Any time or date stated for delivery is an estimate only. Aston Pharma makes every effort to dispatch goods on time but does not accept liability for failure to deliver within the stated time.
A standard packing and carriage charge will be added at the published rate for order values under £75.00 exc. VAT. (Excluding S.Ireland, Scottish Highlands and international orders, where carriage will be charged at cost.)
Aston Pharma does not accept liability for shortages or damage to deliveries unless the customer notifies us in writing within five working days of receipt.
The customer has to accept the goods when they are ready for delivery; delivery is deemed to take place when the goods are delivered to the customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the customer.
Title Retention
Title to the goods Invoiced remain vested in Astflick Group Ltd t/a Aston Pharma/Aston Workwear and shall not pass to the buyer (you) until the purchase price for all goods Invoiced has been paid in full and received by Astflick Group Ltd t/a Aston Pharma/Aston Workwear
A POD (Proof of Delivery) must be requested within two months from invoice date.
Upon taking delivery of the order please ensure that the order is checked for damages and shortages before signing for the consignment, all damages or shortages must be notified to the courier and noted on the delivery note before signing. With parcel deliveries please check that you sign for the number of parcels that have been delivered. Upon signing for the consignment the risk of damages and shortages passes to you the customer.
Couriers are contracted to deliver to your reception point.
If your order has not arrived within 3 to 5 working days of your expected delivery date it is recommended that you notify us so that we can investigate. Missing orders must be notified to Aston Pharma within 24 hours from the date of invoice, Aston Pharma do not accept liability for missing orders notified after this time.
Payment
Customer payment options: An account facility is available for business and professional establishments where payment is due 7 days from the date of invoice. We accept PAYPAL payments using MasterCard, Visa, American Express, Switch and JCB. For orders placed via the email/web site and phone will require pre payment via PayPal. All PayPal payments will be subject to a 3.5% charge.
Failure to comply with the stated payment terms may result in an "Account Facility" being withdrawn.
If payment is not made on time, Aston Pharma may charge interest daily on the outstanding balance at 2.5% above the Bank base lending rate calculated on a daily basis.
Aston Pharma does not store credit card details nor do we share customer details with any 3rd parties
Product Specification
Aston Pharma makes every effort to supply products or goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice.
In the event that Aston Pharma cannot supply the goods ordered by the Customer, Aston Pharma reserves the right to supply goods of equal or superior quality at no extra cost.
Returns
Customers are required to notify Aston Pharma of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 14 working days from date of delivery. Claims against equipment carrying a warranty can be made up until the warranty expires.
You have 28 days from receipt of order to return unwanted goods for a refund, special orders such as Sutures and face masks are non refundable or returnable.
For returns of faulty, incorrect and unwanted goods the following conditions must be met:
All returns must be arranged and authorized by Aston Pharma, goods returned Aston Pharma’s authorization will not be processed.
Customers are required to return goods through their own courier at their own expense however Aston Pharma accepts no responsibility for damages or loss.
Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 14 working days to be applied from the date of the goods being collected.
*Returns not accepted on medical items or face masks
For returns of faulty goods the following terms apply:
On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier.
Goods found to be faulty will be refunded or credited.
For returns of incorrect goods the following terms apply:
Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.
For returns of unwanted goods the following terms apply:
We reserve the right to charge a reasonable restocking charge.
Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.
Products bought in as specials upon request are non-returnable.
Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.
It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.
* Please not we are unable to accept returns on medical items or PPE such as face masks, with the exception of masks in sealed bags. For unwanted goods please notify us with 14 working days of your wish to return items.
Cancellation Right
If you decide within 14 working days (starting on the day after you receive the products) that you no longer require the products then you are entitled to cancel the order by sending us notice of such cancellation by email, fax or letter within such 14 working day period. If we have not dispatched your order, we will cancel it and refund your credit card with the purchase amount less a transaction fee of 10% to cover our costs. If we have already dispatched the goods, they must first be returned to us in perfect condition and in full (i.e. you must return the entire order unused). Once we have received the goods back and are satisfied they have not been used, we will refund your credit card with the purchase amount less our postage and packing costs and less a 10% transaction fee to cover our costs
You are only entitled to cancel the contract if when we receive the products they are in the exact condition in which they were delivered to you.
If you cancel the contract you must return the products to us at your own cost within [14] days of delivery. If you do not return them to us within such period, then we are entitled to take such steps as are necessary to recover the products from you and charge you for the costs of such recovery. For your protection, we recommend that you use a recorded-delivery type of service.
In the event that you are entitled to a refund please note that such refund will be made by the same method used to make payment to us
2020
Issue: 6
